As a Vet Technician Assistant/ RVT you will be an integral part of our medical team. Focusing on patient care, client education and personal growth our technicians will have the opportunity of rotating through all medical departments keeping their skills sharp and getting a wide variety of vet med exposure. They will also be expected to use compassion and empathy with all clients, promote our core values, lead by example, uphold a high level of quality and speed, as well as work with a high level of professionalism.

Essential Duties and Responsibilities:

• Provides compassionate care to patients. Performs all duties in accordance with clinic policies and procedures. Assists the veterinarian in medical, surgical and dental procedures. Restrains pets for examinations or treatments.
• Responsible for being an exemplary role model in representing and supporting all company core values and customer experience values. Educate and promote all services, programs, philosophies, agency mission, policies and procedures to all clients and volunteers.
• Establish highly effective relationships with volunteers and other staff, support all programs and gain support from clients and community stakeholders.
• Actively contribute to reaching goals through completion of tasks, maintaining quality service and patient care standards, and customer experience excellence. Process all daily paperwork, deposits, and other processes essential to field and clinic operations with accuracy and attention to detail.
• Assume responsibility for personal growth and development, maintain and upgrade professional knowledge and practice skills through attendance and participation.
• Keep all work areas clean and sanitary. Ensure organization compliance with all applicable OSHA, safety, HIPAA and confidentiality regulations. Abide by all federal, state, and local programs. (State of Missouri Department of Agriculture, State of Missouri Veterinary Board, etc.)
• Complete all other delegated tasks as needed.

Ideal candidate competencies

• High energy and passion for helping animals and people
• Outgoing personality
• Ability to work in a very high volume and fast-paced environment
• Animal handling experience 2+ years
• Confidence in computer use and typing skills

Our Offer

• Full time
• $15-18.50- based on experience
• Health, dental, vision and life benefits options
• 3 weeks paid annual leave with flexible scheduling ability
• Paid holidays
• 401k

Email [email protected] for more information.

As the Customer Service Supervisor you will be responsible for leading two of our Customer care teams, our Front Desk team and our Call Center team. Focusing on their growth, efficiency and the quality in how we support our clients and patients on a day to day basis. The Customer Service Supervisor will be expected to work on the floor in support of their team as needed in either department to ensure a smooth daily operation. They will also be expected to manage the training of new staff, the staff schedule, promote our core values, lead by example, offer client escalation services, and work directly with the rest of leadership in the best interest of PRCKC.

Essential Duties and Responsibilities:

• Working effectively as needed in each department: Assist individuals with determining what services or support they require to meet their pet’s needs, educating and promoting our services, programs, philosophies, agency mission, policies, and procedures to all clients. Providing a resource or a resolution to each individual who calls or comes in needing assistance.
• Serve as an education resource for pet owners and families, answer client questions, service requests, and assistance requests. Investigate each request or problem thoroughly and promptly. Communicate clearly and effectively through varying channels of communication, including but not limited to email, postal mail, phone conversations, and face-to-face dialogue.
• Growth and development of direct reports and each team as a whole. This includes, moving people around throughout the day, implementing training and Cross training schedules, quality checking work and finding new ways to improve efficiency.
• Act as a liaison to refer patients/families to veterinary partners and other resources to meet the client’s and pet’s identified needs.
• Actively help reach goals by overseeing the clinic schedule ensuring fullness and identifying dead zones.
• Assume responsibility for personal growth and development, maintain and upgrade professional knowledge, and practice skills through attendance and participation in continuing education and in-service training.
• Keep all work areas clean and sanitary. Ensure organization compliance with all applicable OSHA, safety, HIPAA and confidentiality regulations. Abide by all federal, state, and local programs. (State of Missouri Department of Agriculture, State of Missouri Veterinary Board, etc.)
• Be in house 4 out of 5 days a week.
• Complete all other delegated tasks as needed.

Ideal candidate competencies

• High energy and passion for customer service.
• Outgoing personality.
• Ability to work in a very high volume and fast-paced environment.
• Confidence in decision-making.
• Experience in handling difficult clients or situations with a calm and kind demeanor.
• Confidence in computer use and typing skills.
• Experience managing direct reports

Our Offer

• Full time starts at a salary of $45,000 a year
• Health, dental, vision and life benefits options
• 3 weeks paid annual leave with flexible scheduling ability
• Paid holidays
• 401k

Email [email protected] for more information.

As a Customer Service Representative (CSR) you will have the opportunity to help hundreds of families every week. Customer Service Reps are directly responsible for providing support and information to customers regarding PRC’s products and services. Customer Service Representative’s main task is answering inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving skills. We have two separate customer service teams that often interact with customers via phone, email, or live chat. They will also be expected to use compassion and empathy with all clients, promote our core values, lead by example, uphold a high level of quality and speed, as well as work with a high level of professionalism.

Essential Duties and Responsibilities:

• Communicate with teammates and doctors concerning pets’ need for wellness and questions from clients
• Show interest in progressive ways to improve efficiency, come to work with a good attitude and be compassionate towards silence, patients and staff
• Communicate ahead of time (minimum 2 weeks notice) with supervisors concerning schedule and needs concerning school schedule
• Be willing to adjust your schedule, when possible, to accommodate the organization’s goals and needs.
• Be mindful of vaccine protocols and handling
• Pharmacy fulfillment
• Be able to keep a basic record of patient services both on paper and in computer systems
• Communicate effectively with pet owners to get patient History and schedule proper appointments
• Have professional and informed conversations with clients about the service we provide
• Safely and effectively transport pets to and from the building when needed
• Uphold a high level of professionalism, kindness and project our company core values in every interaction
• Communicate medical information effectively in both English and Spanish
• Complete all other delegated tasks as needed.

Ideal candidate competencies

• High energy and passion for helping animals and people
• Bilingual
• Outgoing personality
• Ability to work in a very high volume and fast-paced environment
• Reception Experience 2+ years
• Confidence in computer use and typing skills

Our Offer

• Full time
• $15-16.50- based on experience
• Health, dental, vision and life benefits options
• 3 weeks paid annual leave with flexible scheduling ability
• Paid holidays
• 401k

Email [email protected] for more information.