I studied language in school. I love it still (makes sense given my work here as a writer). I especially love how the words people use show quite a bit about them as people: how they think, their attitudes, their...Read More

As we head toward the end of another year of saying “yes” to clients and providing as much help as we possibly can, we inevitably look back to see how we’re doing, what kind of impact we’re making in our...Read More

We lost a client last week that we’d been working with for at least a decade. His name was Carl, and he was one of the best friends to cats that I’ve ever met. Even so, the first thing I...Read More

Some things, you don’t forget. You can’t. For me, Lucas’ face will be one of those things. I’m not a veterinarian, I’m in communications. Working here, I’ve gotten used to the idea that I’m going to see some things that...Read More

Only an estimated 4% of dogs have been through any sort of training, which is a shame, because it has lots of benefits that go beyond the ability to sit and stay. Let’s look at a few. 1. Strengthening that...Read More

It’s never an easy thing to do. People who come to us to relinquish their pets are never just getting rid of a pet because they’re tired of it. They’re struggling, and they’re making an incredibly hard decision. As an...Read More

Not every outreach case is something huge. Sometimes what people need isn’t something big; just some advice, maybe a few resources. It’s knowing that we’re here that makes all the difference. This was the case with Tony, Tina and their...Read More

Cats get a bad reputation: for being aloof, for not listening, even for being spiteful. Despite the fact that I know my cats like me and enjoy me as a person, I leaned into this sort of “common knowledge” idea...Read More

Interconnectedness. It’s a big word, with even bigger implications. Nothing happens in a vacuum. Our workplace culture is based on this idea. All your decisions have consequences, whether it’s for you, a coworker, or a client. You decision will eventually...Read More

The beginning of a new year is always a chance to reflect on where we’ve been, where we are, and where we’re going. And with 2020 being a year of big changes for us (just you wait!), we wanted to...Read More